At DialDoctor, we are committed to protecting your privacy and ensuring the security of your personal and medical information. This Privacy Policy explains how we collect, use, and safeguard your data when you use our website or services.

1. Applicability

This Privacy Policy applies to:

• Patients and their representatives (family members, attendants, or caregivers)
• Users accessing the DialDoctor website or services

By using our platform, you agree to the terms outlined in this policy.

2. Information We Collect

• We may collect the following types of information:
• Name, phone number, email address
• Health-related details shared by you
• Address and location (for service coordination)
• Billing details and payment-related information (processed securely via third-party payment gateways)
• Device information, browser type
• Website usage behavior (via cookies or analytics tools)

3. How We Use Your Information

We use your information to:

• Provide doctor consultations and healthcare support services
• Coordinate hospital admissions, diagnostics, and ambulance services
• Improve user experience and personalize services
• Communicate with you regarding appointments, updates, or support
• Send important notifications related to services (not spam/promotional overload)

4. Cookies & Tracking

We may use cookies and similar technologies to:

• Understand user behavior
• Improve website performance
• Provide a smoother browsing experience

You can choose to disable cookies through your browser settings.

5. Data Sharing

We do not sell your personal data.

Your information may be shared only with:

• Doctors, hospitals, and diagnostic partners involved in your care
• Service providers assisting in operations (under strict confidentiality)
• Authorities if required by law

6. Data Security

We follow industry-standard security practices to protect your data from unauthorized access, misuse, or disclosure.

7. Data Retention

We retain your information only as long as necessary to:

• Provide services
• Comply with legal and regulatory requirements

8. Your Consent

By using DialDoctor services or submitting your information, you consent to:

• Collection and use of your data as described in this policy
• Sharing of necessary information with healthcare partners for service delivery

9. Policy Updates

DialDoctor may update this Privacy Policy from time to time. Changes will be posted on this page. We recommend reviewing it periodically.

11. Contact Us

For any questions or concerns regarding this Privacy Policy, you can contact us at:

Dial Doctor Healthcare Consultant

Phone: +91 95160 44444

Email: Consult@dialdoctor.org

Address: 4th Floor, Mangal City Mall, Ab Road, Vijay Nagar, Indore – 452010.